Shipping Policy

Effective Date: 02 February 2025

Thank you for shopping with SareeXpress (www.sareexpress.com). We strive to provide you with a seamless shopping experience and fast, reliable shipping services. This Shipping Policy outlines how we handle shipping for orders placed on our website.

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1. Shipping Methods and Delivery Time

We offer a variety of shipping methods to cater to your needs. The shipping time depends on the delivery destination, the method selected, and product availability.

• Standard Shipping:
  Delivery within 10 business days from the date of shipment.
  Available for most locations in India.
• Express Shipping:
  Delivery within 10 business days from the date of shipment.
  Available for select locations in India.
• Free Shipping:
  We offer free standard shipping on orders over ₹1000 within India.
  Conditions apply based on the location and offer validity.

Note: Delivery times are estimated and may vary based on weather conditions, holidays, or other factors beyond our control.

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2. Shipping Charges

• 2.1 Domestic Shipping Charges
  Shipping charges are calculated at checkout based on the delivery location, weight, and dimensions of the order. We offer both standard and express shipping options. You will be able to view the total shipping charges before completing your order.
• 2.2 Free Shipping
  We offer free standard shipping on all orders above ₹1000 within India.
• 2.3 International Shipping
  We offer international shipping based in country selection.

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3. Order Processing Time

• 3.1 Processing Time
  Orders are processed within 10 business days of receipt, Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
• 3.2 Order Confirmation
  You will receive an email confirmation with details of your order after it has been successfully placed.
• 3.3 Dispatch Notification
  Once your order has been dispatched, you will receive a shipment confirmation email with tracking details.

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4. Shipping Locations

We ship to addresses all over world.

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5. Delivery Issues

• 5.1 Delays
  While we strive to ensure timely delivery, we cannot be responsible for delays caused by third-party carriers, inclement weather, or unforeseen circumstances.
• 5.2 Incorrect or Incomplete Address
  Please make sure your shipping address is correct and complete. If an order is returned due to incorrect or incomplete address details, you will be responsible for the additional shipping costs to re-ship the product.
• 5.3 Failed Delivery
  If a delivery fails (e.g., the recipient is unavailable), the carrier may attempt redelivery or return the product to us. We will contact you if the product is returned due to failed delivery, and we will arrange for a reshipment, if applicable, at your cost.

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6. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and link to track your order via the shipping carrier’s website. You can use this tracking number to follow your order’s journey.

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7. Shipping Restrictions

We may not be able to deliver to certain areas due to logistical challenges or courier service limitations. If your shipping address falls under one of these restricted areas, we will contact you to discuss alternative delivery options.

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8. Packaging

We take great care in packaging your order to ensure that it reaches you safely. Our products are packaged with care to prevent damage during shipping. If your package arrives damaged, please refer to our Refund & Return Policy for more information on how to proceed.

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9. Lost or Damaged Packages

• 9.1 Lost Packages
  If your package is marked as “delivered” but you have not received it, please contact our customer service team immediately at contact@sareexpress.com or +91 6366644455. We will investigate the issue with the shipping carrier and do our best to assist you.
• 9.2 Damaged Packages
  If your package arrives damaged, please contact our customer service team immediately. You may need to provide photographic evidence of the damage. We will work with you to resolve the issue and, if applicable, arrange for a replacement or refund.

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10. Returns Due to Shipping Issues

If your order is returned to us due to an issue with the address, or if the package is refused, you will be responsible for the cost of reshipping the order. If you wish to cancel the order, please refer to our Refund Policy.

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11. Contact Us

If you have any questions regarding shipping or need assistance with an order, please contact us at:
Email: contact@sareexpress.com
Phone: +91 6366644455