Refund Policy

Effective Date: 02 February 2025

At SareeXpress (www.sareexpress.com), we want our customers to be completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a refund or exchange under the terms outlined below.

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1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• 1.1 Timeframe
  The request for a refund must be made within 3 days from the date of delivery. After this period, we will not be able to offer you a refund or exchange.
• 1.2 Condition of the Product
  The product must be in its original, unused, and unwashed condition with all tags, packaging, and accessories intact. The product should not show signs of wear or damage.
• 1.3 Non-Refundable Items
  Some items are not eligible for refunds or exchanges, including:
  • Products purchased on sale or clearance
  • Custom-made or personalized items
  • Intimate or hygienic items (e.g., undergarments or accessories that come in direct contact with the skin)
• 1.4 Vendor-Specific Products
  If the product was purchased from one of our vendors, the vendor’s return policy may apply. Please refer to the individual product page for details on vendor-specific return instructions.

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2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1: Contact our customer service team at contact@sareexpress.com or call +91 6366644455 within 3 days of receiving your order.
• Step 2: Provide your order number, proof of purchase, and details about the product (e.g., item name, SKU, and reason for the return).
• Step 3: We will review your request and send you a return authorization (RA) number along with instructions on how to return the product.

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3. Return Process

• 3.1 Return Shipping
  Customers are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect. We recommend using a tracked shipping method to ensure the product reaches us safely.
• 3.2 Condition of Return
  The product must be returned in its original packaging, with tags and any accompanying accessories. Products returned in damaged or used condition will not be eligible for a refund.
• 3.3 Inspection
  Once the returned item is received, it will be inspected for compliance with the above conditions. This may take up to 7 to 10 business days.

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4. Refund Process

• 4.1 Refund Method
  If your return is approved, we will process your refund to the original payment method used for the purchase. Please note that depending on your payment method, it may take 7 to 10 business days for the refund to appear in your account.
• 4.2 Partial Refunds
  If only part of the order is returned (e.g., only one item from a multi-item order), a partial refund will be issued. Shipping charges are non-refundable.
• 4.3 Rejected Refunds
  If your refund request is denied (e.g., if the item does not meet our eligibility criteria), we will inform you via email with the reason for the rejection.

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5. Exchanges

If you wish to exchange a product, we recommend following the same process as a refund. Once your refund request is processed, you can place a new order for the item you wish to exchange.

• 5.1 Exchange Conditions
  Exchanges are subject to product availability. If the desired item is out of stock, we will offer a refund instead.

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6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at contact@sareexpress.com or +91 6366644455 within 1 days of receiving the product.

• We may request pictures of the damage or defect to expedite the process.
• If the product is confirmed to be damaged or defective, we will either send a replacement or issue a full refund, including the return shipping costs.

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7. Non-Refundable Shipping Costs

Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

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8. Cancellation Policy

You may cancel your order before it is shipped. If your order has already been dispatched, it will fall under our standard return policy.

• 8.1 Cancellations Before Shipping
  If you wish to cancel an order, contact our customer service team as soon as possible at contact@sareexpress.com. We will process your cancellation and issue a refund if the item has not yet been shipped.
• 8.2 Cancellations After Shipping
  If the order has been shipped, you must follow our return process to return the product for a refund.

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9. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team:

Email: contact@sareexpress.com
Phone: +91 6366644455