Payment Policy

Effective Date: 02 February 2025

At SareeXpress (www.sareexpress.com), we strive to provide a secure and seamless shopping experience. This Payment Policy explains the payment methods we accept, how we handle your payment information, and other important payment-related terms.

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1. Accepted Payment Methods

We accept a variety of payment methods to provide flexibility and convenience to our customers. The following payment options are available on our website:

• Credit/Debit Cards
  We accept payments via major credit and debit cards, including Visa, MasterCard, American Express, and Rupay.
• Net Banking
  You can make payments via online bank transfers using your bank’s internet banking service.
• UPI (Unified Payments Interface)
  UPI payments are accepted for a quick and easy checkout process. Simply use your UPI ID or scan the QR code provided during checkout.
• Wallet Payments
  We accept payments via various digital wallets such as Paytm, PhonePe, Google Pay, and others.
• Cash on Delivery (COD)
  We offer the option to pay for your order via Cash on Delivery (COD) for select locations. You will be able to select this option at checkout, provided it is available in your area.
• EMI (Equated Monthly Installment)
  We offer EMI payment options via partnered banks for eligible customers, subject to bank approval.

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2. Currency and Billing Information

• 2.1 Currency
  All transactions are conducted in Indian Rupees (INR) for orders placed within India.
• 2.2 Billing Information
  You must provide accurate billing information, including the name, address, and contact details associated with your payment method. This is necessary for payment processing and order verification.

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3. Payment Processing

• 3.1 Payment Authorization
  By providing your payment details, you authorize Sareexpress to process your payment and charge the total order amount, including any taxes and shipping charges, to your selected payment method.
• 3.2 Payment Confirmation
  Once your payment is successfully processed, you will receive an order confirmation email. This email will include your order number, item details, and the estimated delivery date.
• 3.3 Payment Failures
  If your payment is declined or failed, you will be notified immediately, and you will be asked to retry the payment. Please ensure that the payment details you enter are correct, and that your payment method is active and has sufficient funds or credit.

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4. Security of Payment Information

We use industry-standard encryption (SSL encryption) to protect your payment details and personal information during transactions. Sareexpress does not store sensitive payment data such as credit card numbers or CVV codes. All payment information is processed securely through trusted payment gateways.

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5. Payment Disputes and Chargebacks

• 5.1 Disputes
  If you believe that there has been an error with your payment or transaction, please contact our customer service team at contact@sareexpress.com or +91 6366644455. We will assist in resolving any issues as quickly as possible.
• 5.2 Chargebacks
  In case of chargebacks (disputes with your bank or payment provider), we reserve the right to pursue recovery for any costs incurred due to the chargeback, including shipping fees, restocking fees, and administrative charges. If you request a chargeback, we will review your case, and your account may be suspended until the dispute is resolved.

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6. Discounts and Promotions

• 6.1 Promo Codes
  If you have a promo code or coupon, it must be entered during checkout. Please note that promo codes cannot be applied after the order has been completed. Some promotions may be limited to specific products, categories, or periods.
• 6.2 Cash on Delivery (COD) Limitations
  For COD orders, discounts or promotions may not always apply unless explicitly mentioned. Please review the specific terms of the promotion during checkout.

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7. Taxes and Additional Charges

• 7.1 Taxes
  The prices listed on the website are inclusive of applicable taxes. Depending on your delivery location, state-specific taxes (such as GST) may be added at checkout.
• 7.2 Shipping Charges
  Shipping fees will be calculated during checkout and are additional to the product price. You can view the shipping charges before completing the payment.

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8. Currency Conversion

If you’re shopping from outside India (or making international payments), please note that currency conversion fees may apply, depending on your payment method or card provider. This will be handled by your bank or payment processor.

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9. Payment Fraud Prevention

To protect against fraud and unauthorised transactions, we may request additional verification for high-value orders, orders from unusual locations, or orders flagged by our payment gateway’s fraud detection system. This may include requesting a government-issued ID or verifying the billing address.

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10. Changes to Payment Policy

We may update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed of any updates.

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11. Contact Us

If you have any questions or concerns regarding our Payment Policy, please feel free to reach out to our customer support team:

• Email: contact@sareexpress.com
• Phone: +91 6366644455